FAQ's

Frequently Asked Questions (FAQ)

Have a question? You’ll likely find the answer below. If not, feel free to contact us — we’re happy to help!

How do I place an order on your website?

Simply browse our site and add the items you want to your cart. Once you're ready, go to checkout, enter your shipping information, choose your payment method, and confirm your order. You’ll receive an order confirmation via email shortly after completing your purchase.

What payment methods do you accept?

We offer a variety of secure payment options for your convenience:

  • Shop Pay

  • Google Pay

  • Apple Pay

  • PayPal

  • Visa, Mastercard, American Express, Discover, Diners Club

How long does shipping take?

Orders are usually processed within 1–3 business days (Monday to Friday).
Shipping times typically range from 4–6 business days depending on your location and the shipping provider.

What is your return and refund policy?

We offer a 30-day return policy for items in new and unused condition.
Return shipping is free for qualifying returns. For complete details, please visit our Return & Refund Policy.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email that includes a tracking number. You can use this number to track your package via the courier’s website.

Are there shipping costs for my order?

Nope! We offer free shipping on all orders within the contiguous United States.

Can I cancel or modify my order after it’s placed?

If you need to cancel or make changes to your order, please contact us as soon as possible at
📧 info@scuvo.de or
📞 +1 945-215-1681.
If your order hasn’t shipped yet, we’ll cancel and refund it. If it has shipped, you may return it within our 30-day window.

What should I do if I receive a damaged or defective item?

Please inspect your package upon delivery. If your item is damaged, defective, or incorrect, notify us the same day with photos of the item and packaging.
Send the images to info@scuvo.de, and we’ll take care of the return shipping and provide a replacement or full refund. All returns must be authorized first.

Still Need Help?

We’re here for you!
📧 Email: info@scuvo.de
📞 Phone: +1 945-215-1681
📍 Address: 4001 Windswept Way, Forney, TX 75126, United States