FAQ's

Shipping & Delivery

Q1. Do you offer free shipping?
Yes! We offer free shipping on all U.S. orders — no minimums, no hidden fees.

Q2. Do you ship internationally?
Yes, we do. Shipping costs vary depending on destination, item size, and shipping method.
 Contact us at info@scuvo.de for a personalized quote before placing your order.

Q3. How long does order processing take?
Orders are processed within 1–2 business days (Mon–Fri).

• Orders before 2:00 PM (CST): usually processed the same day.

• Orders after 2:00 PM or on weekends/holidays: processed the next business day.

Q4. What are your delivery times?

• U.S. Standard Delivery: 2–5 business days

Q5. Which couriers do you use?
We ship via trusted partners such as USPS, UPS, FedEx, and others depending on your location.

Q6. How can I track my order?
You’ll receive a shipping confirmation email with tracking details once your order ships.
If you don’t receive tracking within 4 business days, email info@scuvo.de for help.

Q7. What if my tracking says “Delivered,” but I didn’t receive it?
Please check with:

• Family or household members

• Neighbors

• Local courier office
  If you still can’t locate the package, contact us within 5 days of the expected delivery date.

Q8. What happens if my order is returned or undelivered?
If a package is returned due to an incorrect address or missed delivery attempts, we’ll contact you to arrange redelivery.

Q9. What if there’s a delay in delivery?
Delays may occur due to weather, courier issues, or peak holiday seasons.
While we can’t control courier delays, our support team will help resolve the issue quickly.

Q10. Can I change my shipping address after ordering?
Yes — but only before the order ships.
Once it’s dispatched, address changes cannot be guaranteed. Contact info@scuvo.de immediately if needed.

Returns & Refunds

Q11. What’s your return policy?
We offer a 30-day return window from the delivery date — no restocking fees.

Q12. What are the return conditions?
To qualify for a return:

• The item must be new and unused

• All original packaging, manuals, and accessories must be included

We cannot accept returns if:

• The product shows signs of use

• Original packaging is missing/damaged

• The item is marked as non-returnable, used, or certified pre-owned

Q13. How do I start a return?
Email info@scuvo.de with your order number and reason for return.
Once approved, we’ll email you a return shipping label.

Return Address:
Scuvo
4001 Windswept Way
Forney, TX 75126
United States

Q14. Who pays for return shipping?

• If the item is damaged, defective, or incorrect, we cover all costs.

• For other reasons (e.g., changed your mind), the customer pays return shipping.

Q15. How long does it take to receive my refund?
Refunds are processed within 10 business days after inspection.
Funds are returned to your original payment method.
Your bank may take additional time to post the refund.

Q16. What if my item arrives damaged or incorrect?
Please email us the same day with:

• Clear photos of the item and packaging

• Your order number

Do not discard packaging until we confirm. We’ll arrange a replacement or full refund immediately.

Q17. Can I cancel my order?

• Before shipment: Full refund issued.

• After shipment: Follow our 30-day return policy (return shipping applies).

Q18. Are there any exceptions to your return policy?
Yes — returns are not accepted for:

• Used or certified pre-owned items

• Items purchased for temporary events (e.g., exhibitions, trade shows)

CONTACT INFORMATION:

For questions or support, reach out to us:
📧 Email: info@scuvo.de
📞 Phone: +1 945-215-1681
🏠 Address: 4001 Windswept Way, Forney, TX 75126, United States